Why are the emails are going to junk?

If you’re in M365, perform a message trace and see what sender IP is showing up for the email. If you’re seeing the NINJIO IP, please confirm that you have created a Bypass Spam rule in M365. You can find instructions for this process in Part A of our allowlisting guide. If you are seeing a different IP (likely from an email gateway), please confirm that you have created an email connector rule within M365. You can find more information here.

You may need to adjust any custom policies in your network to follow a similar process. If you have any questions, please email [e-mail].